Yes, we only sell products that are handcrafted by skilled artisans from Japanese workshops, ensuring each piece is unique and of the highest quality.

We currently ship from Australia to the following destinations:

• Australia
• New Zealand
• Singapore
• United States
• Canada

We work hard to ensure your order arrives safely and as quickly as possible. Please read the information below before placing your order, as it outlines important shipping, customs, and delivery details.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

We offer flat shipping rates and free delivery above certain thresholds that are calculated during checkout depending on the country.

From time to time, we may update shipping rates, carriers, or delivery methods to ensure we continue providing a reliable service.

For customers in New Zealand, Singapore, the USA, and Canada we ship using Delivered Duty Paid (DDP) services where available. This means applicable duties, taxes, VAT, and import fees are generally included at checkout, so your order should arrive without additional customs charges on delivery.

In rare cases where customs authorities apply extra charges outside of our DDP arrangements, these fees remain the responsibility of the customer.

If shipping regulations or carrier services change unexpectedly, we may need to cancel or refund orders to certain destinations.

Orders are typically packed and dispatched within 1–3 business days.

Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.

Estimated delivery times are provided at checkout as a guide only. While we do our best to ensure timely delivery, delays can occasionally occur due to:

• customs processing
• carrier delays
• weather disruptions
• peak shipping periods
• transportation issues outside our control

Once an order has been dispatched, delivery timeframes are managed by the shipping carrier and local customs authorities.

Send us a contact form as soon as possible and we'll do our best to change your address.

Unfortunately we are unable to take responsibility for parcels delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

If a parcel is returned to us due to:

• an incorrect address
• failed delivery attempts
• refusal to collect the parcel

additional shipping fees may apply before the order can be resent.

Original shipping charges are non-refundable.

Change of Mind Returns
Please note that our online store does not accept returns or exchanges due to change of mind. We carefully select and inspect our handcrafted items to ensure quality and authenticity. We encourage customers to review product descriptions, sizes, and specifications carefully before making a purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If we don't have the product that you're looking for, send us a message through the contact form! We'll let you know if we start stocking the product.