Yes, we only sell products that are handcrafted by skilled artisans from Japanese workshops, ensuring each piece is unique and of the highest quality.

Shipping is $9.95 for orders under $100. We offer free shipping above $100!

We ship to Australia but currently don't ship to any other countries. Send us a message if you want to see Toki Meki Workhshop delivered to your country too and we'll let you know if we start shipping there!

Orders will be shipped within 5 business days and should arrive within 10 business days. We'll send you updates as we go so you can count down the days until you get your beautiful item.

Send us a contact form as soon as possible and we'll do our best to change your address. Unfortunately if we've already shipped the order then we won't be able to change it so you may incur additional costs to get the package rerouted.

Change of Mind Returns
Please note that our online store does not accept returns or exchanges due to change of mind. We carefully select and inspect our handcrafted items to ensure quality and authenticity. We encourage customers to review product descriptions, sizes, and specifications carefully before making a purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If we don't have the product that you're looking for, send us a message through the contact form! We'll let you know if we start stocking the product.